Health Care Quality and Patient Safety

Examine how service processes, reporting and learning support safer care systems.

Health Care Quality and Patient Safety explores decisions and situations you may encounter at work. The proposed learning moves from core concepts to case discussions and tools you can examine in your own organisational context.

Healthcare managers, quality teams and colleagues coordinating clinical and support services.

Tell us your role, experience and the challenge you want to work on so we can help you assess the fit.

1. Map a care service process and identify potential failure points.
2. Explore safety reporting and a learning-focused organisational culture.
3. Use improvement measures to monitor a service change.
4. Review a fictional incident and propose system-level actions.

These are proposed, indicative learning topics. Confirm the final outline, duration, dates, requirements and any available certificate with the academy before booking.

A discussion can start with a case from your working context, focusing on this question: how would you map a care service process and identify potential failure points? Compare approaches, discuss the evidence and limitations, then propose a next step.

This proposed practice supports learning and discussion. It is not a formal assessment or a guarantee of a professional outcome. Agree suitable exercises with the academy for your group.

Share your participant numbers, preferred language, learning location and timing. The academy can discuss available options and provide course details for you to confirm before booking.

These are proposed, indicative learning topics. Confirm the final outline, duration, dates, requirements and any available certificate with the academy before booking.